Earlier today I left a hard review because the little strap holding the two sides of the suitcase had broken on my Carry-On Closet 2.0 and my emails hadn't been answered. Within minutes, Adrian emailed and apologized, explaining how busy things had been recently. He immediately remedied the situation by setting up the replacement suitcase. This was FANTASTIC customer service, thank you! Unfortunately I'm unable to delete that review called "No Response from Customer Service", which has my picture by it, so please ignore that review and read this one.
REVIEW: Other than the little strap problem, I was totally thrilled with the Carry-On Closet 2.0! I made a short trip to Europe and had to switch hotels during this time. It was wonderfully simple to just open up, lift up the shelving and hook it in the hotel room closet. Didn't need to unpack. When I switched hotels, I just had to collapse it, close the suitcase and go. I think it took about 2 minutes to pack up. That's a record!
Also, the handle is extremely sturdy and the wheels performed very well. I had my backpack on top and there were no tipping problems either.
Whether you are taking short or long trips, this is a fantastic product. If you're on a long trip for a week or so and you're checking a large suitcase, bring the Carry-On Closet anyhow for your undergarments, socks, toiletries, etc. Just having those items folded and organized means less unpacking and repacking.
I can't tell you how nice it…