Shipping and Returns

What’s your return and exchange policy?

What’s your holiday return and exchange policy?

What’s your coupon code policy?

What is my order number?

When can I expect to receive my order?

Can I cancel or change an order after I've placed it?

Where does Solgaard ship?

What should I do if my product arrives damaged or defective?

How much does shipping cost?

Do you ship to P.O. Boxes?

Are duties included for international orders?

How long will it take a back ordered product to ship?

What if I need to update my shipping address?

If I ordered two items, will they be delivered at the same time ?

When should I reach out to the support team?


Do your products have a warranty?

What if my bag becomes damaged during a flight?


How do you pack the closet system?

What makes Solgaard luggage so special?

Which of the Carry-Ons fit in the airline's overhead storage?

Which of the Carry-On Closets suits me?

What is the difference between the Carry On Closet and the Carry On Closet Plus?

What backpacks fit on the suitcases?

Some pieces of luggage and backpacks can be ordered with a Juicepack. Can I take the Juicepack on a plane?

How do I activate wireless charging on the Juicepack or Boombox?

How do you pair two Boomboxes?

Will the Lifepack Endeavor with closet fit as a personal item in its expanded form?

How do I recharge the battery that fits in the suitcase?

Is the battery removable?

Can I fly with the Juicepack battery?

My Juicepack no longer works. Can it be recycled?

How do I pair my Solarbank Boombox?

How do I set the lock on my backpack + suitcase?

For most information on our products, please click the links below:

Is there leather on Solgaard suitcases?

Is the laundry bag waterproof?

What's the difference between The Lifepack and The Daypack?

What makes the Endeavor different?

How do I clean my bag?

How do you recommend disinfecting your luggage after travel?

Is your luggage waterproof?

Sustainability + Impact

What do you mean '6 lbs of plastic saved from the ocean with each order'?

Are you plastic neutral or plastic negative? What's the difference?

Are you carbon neutral?

Are your products vegan?

What are your future sustainability goals and plans?

What is Shore-Tex®?

What is Shore-Plast™?

Corporate Gifting

Do Black Friday and Cyber Monday deals apply to corporate sales?

Can I place a Corporate order?

Do you offer bulk discounts?

Is there a product minimum for placing a corporate gifting order?

Can you add my company logo to your product?

What are my shipping options and how much does it cost?

Can you include gift notes?

Do you provide samples?

What’s your return and exchange policy?

Contact Us

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