Terms and Conditions

1 Introduction

1.1 This page contains the terms and conditions on which we supply any of the product listed on our websites www.solgaard.co to you. Please read these Terms and Conditions carefully before ordering any products from Solgaard Design.

1.2 When ordering product on our website (www.solgaard.co) you agree to be bound by these Terms and Conditions. You are able to find the Terms and Conditions on our webpage as well.

1.3 These Terms and Conditions govern the supply by us of any product ordered by you on www.solgaard.co and/or through Solgaard Design (these will in the following section be mentioned as Solgaard Design). When ordering a product, you agree to be legally bound by these Terms and Conditions.

2 Duties

2.1 For orders shipped to USA, European Union (EU), Canada, Australia, Hong Kong, all duties are prepaid by us and included in your order.

2.2 For any orders outside of the above regions [2.1], when ordering from Solgaard Design you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.

2.3 Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

2.4 Therefore, we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

2.5 We cannot guarantee that items will not be subject to random checks by customs and cause associated delays and charges. Solgaard Design is not responsible for any delays caused by destination customs clearance processes.

3 Order Cancelation

3.1 You are able to cancel you order, entirely or partially, within 15 minutes’ after you have placed it. If you which to do so, you must send an email to shop@solgaard.co with subject line: Order cancelation #[order number]

3.2 The order will be locked 15 minutes after placing it, as the order will be prepared for shipping from our warehouses. In case you still want a refund you will be responsible for any return cost (See section 4 Refund and return policy). Furthermore, we will charge you for the cost associated with the shipment of the order (e.g. shipment, handling fee by warehouse), no matter what shipping cost there are attached to the order. And will thus subtract these when refunding your order.

3.3 If the product ordered is delayed caused by force majeure, becomes unavailable, if there is an error on the website pertaining to the the order (e.g. an error pertaining to the price and/or description of merchandise) or other delays out of Solgaard Designs hands, we reserve the right to cancel and refund the order.

3.4 Solgaard Design reserve the right to cancel any order if there is suspicion of fraud or any other irregularities relating to the order. In this case Solgaard Design will contact you in order to solve the problem.

4 Refund and Return Policy

4.1 In order to return your purchase, the returned items must be unopened, unworn, unwashed, or otherwise unused with original tags/labels attached. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above. You are able to refund your purchase up to 7 days after you receive it.

4.2 You will be responsible for any costs associated with returning the item to us including shipping cost, any currency conversion and/or local or international taxes or duties.

4.3 When refunding you order, entirely or partially, you can send the product(s) to the consignor of the original shipping label.

5 Shipping Details

5.1 When completing your order on the website, you are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. Provided that, the information entered are wrong, Solgaard Design will not be responsible for this, and you will be reliable for the associated shipping cost.

5.2 When returning your product(s) we recommend you to use a trackable shipping service or purchasing a shipping insurance. In connection with miscarriage of the shipment, Solgaard Design will not be responsible for any refund or any cost associated with the return.

6 Warranty

6.1 We provide one year of warranty and we warrant that:
  1. a) the product will be delivered undamaged in the quantities ordered; and 
  2. b) the product will conform with the manufacturer's latest published instructions as set out on the website or in our product material at the time of your order. 

6.2 The product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the site or on the product itself. It is your responsibility to ensure that you use the product strictly in accordance with those instructions.

6.3 We try very hard to deliver products in excellent condition. However, if you tell us that the product is faulty, you agree to keep the product in its current condition available for us (or our agent) to inspect within a reasonable time.

6.4 If your product has any defects, please send and email to our customer service to info@solgaard.co. We recommend that you attach pictures and/or videos of the problem in order to shorten the processing time.

6.5 In order to provide you with any remedies for a faulty product, we may need your assistance and prompt provision of certain information regarding the product, including:

  1. a) you specifying with reasonable detail the way in which it is alleged that the product is damaged or defective; and
  2. b) you providing us with the delivery note number and such other information as we reasonably require.
6.6 If you would like us to repair, replace or provide a refund for the product where it did conform to the applicable contract, and we find that the product has:
  1. (a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  2. (b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
  3. (c) been dealt with or used contrary to our or the manufacturer's instructions for the product; or
  4. (d) eteriorated through normal wear and tear,
After delivery to us, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.