Please note: If the order is placed 15 minutes after the first order it might not be possible to combine the shipment.
- Make sure the address you are using is the same as the address on file with the bank. Billing address inconsistencies will cause your credit card to be declined. You should confirm that the billing information you’ve entered matches with what is on file for you with your credit card issuing bank. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by Solgaard Design and the pending status can only be removed by your bank.
- The decline of your credit card could also be caused by insufficient funds on the credit card.
The order will be locked 15 minutes after placing it, as the order will be prepared for shipping from our warehouses. In case you still want a refund you will be responsible for any return cost. Furthermore, we will charge you for the cost associated with the shipment of the order (e.g. shipment, handling fee by warehouse), no matter what shipping cost there are attached to the order. And will thus subtract these when refunding your order.
When returning your order, you will be responsible for any costs associated with returning the item to us including shipping cost, any currency conversion and/or local or international taxes or duties.
When refunding you order, entirely or partially, you can send the product(s) to the consignor of the original shipping label.
If you have any questions to the cancelation or return of your order, please contact our customer support team.
If the item was on backorders we will ship your order as soon as we have the product available in stock.