Support

Lifepack orders ship within 24-48 hours of your order being placed. You will receive an automatic email with your tracking number of the shipment as soon as the order is processed by the warehouse.

We offer a 1 year warranty on products against manufacturing defects.

Frequently Asked Questions


After placing your order, a confirmation with your order details will be sent to you by email. If you do not receive the conformation email, please contact our Solgaard support team at info@solgaard.co
We are unable to amend an order once it’s been confirmed. We suggest creating a new order and notify our Solgaard support team to combine your orders into one shipment at the warehouse.

Please note: If the order is placed 15 minutes after the first order it might not be possible to combine the shipment.

  1. Make sure the address you are using is the same as the address on file with the bank. Billing address inconsistencies will cause your credit card to be declined. You should confirm that the billing information you’ve entered matches with what is on file for you with your credit card issuing bank. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by Solgaard Design and the pending status can only be removed by your bank.

  2. The decline of your credit card could also be caused by insufficient funds on the credit card.

You are able to cancel you order, entirely or partially, within 15 minutes’ after you have placed it. If you which to do so, you must send an email to shop@solgaard.co with subject line: Order cancelation #[order number]

The order will be locked 15 minutes after placing it, as the order will be prepared for shipping from our warehouses. In case you still want a refund you will be responsible for any return cost. Furthermore, we will charge you for the cost associated with the shipment of the order (e.g. shipment, handling fee by warehouse), no matter what shipping cost there are attached to the order. And will thus subtract these when refunding your order.
In order to return your purchase, the returned items must be unopened, unworn, unwashed, or otherwise unused with original tags/labels attached. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above. You are able to refund your purchase up to 7 days after you receive it.

When returning your order, you will be responsible for any costs associated with returning the item to us including shipping cost, any currency conversion and/or local or international taxes or duties.

When refunding you order, entirely or partially, you can send the product(s) to the consignor of the original shipping label.

If you have any questions to the cancelation or return of your order, please contact our customer support team.
Your order will be shipped as soon as possible. Typically, this means within 1-2 business day. The shipping time frame will be approximately 5-7 business days.

If the item was on backorders we will ship your order as soon as we have the product available in stock.
Please double check to make sure the confirmation email didn’t end up in your spam mail or junk folder. You may want to save our email to your contacts to prevent this in the future. If you have created a Solgaard Design account, you can view your order details, status and history under the Recent Orders section in the account menu. If you have not received an order confirmation or cannot view your order from your account page, please contact the Solgaard Design through our support ticket to look into this for you. On the support request form, please select “An Order I placed” then “Check-out & Billing”.

Contact

If you have a question, please contact us by emailing info [at] solgaard.co or clicking the blue box on the right bottom corner.