- Make sure the address you are using is the same as the address on file with the bank. Billing address inconsistencies will cause your card to be declined. You should confirm that the billing information you’ve entered matches with what is on file for you with your card issuing bank. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by Solgaard Design and the pending status can only be removed by your bank.
- It could also be insufficient funds on the card.
Lifepack orders ship within 24-48 hours of your order being placed. You will receive an automatic email with your tracking number of the shipment as soon as the order is processed by the warehouse.
We offer a 1 year warranty on products against manufacturing defects.