Support

Lifepack orders ship within 24-48 hours of your order being placed. You will receive an automatic email with your tracking number of the shipment as soon as the order is processed by the warehouse.

We offer a 1 year warranty on products against manufacturing defects.

Frequently Asked Questions


A confirmation with your order details will be sent to by email.
We are unable to amend an order once it’s been confirmed. We suggest creating a new order and notify our Solgaard support team to combine your orders into one shipment at the warehouse.
  1. Make sure the address you are using is the same as the address on file with the bank. Billing address inconsistencies will cause your card to be declined. You should confirm that the billing information you’ve entered matches with what is on file for you with your card issuing bank. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by Solgaard Design and the pending status can only be removed by your bank.

  2. It could also be insufficient funds on the card.
Please double check to make sure the confirmation email didn’t end up in your spam mail or junk folder. You may want to save our email to your contacts to prevent this in the future. If you have created a Solgaard Design account, you can view your order details, status and history under the Recent Orders section in the account menu. If you have not received an order confirmation or cannot view your order from your account page please contact the Solgaard Design through our support ticket to look into this for you. On the support request form, please select “An Order I placed” then “Check-out & Billing”.
Currently we do not offer a refund policy. If there is an issue with your product that falls under our warranty, we will replace it for you.
Your order will be shipped as soon as possible. Typically this means within 1 business day. If the item was on backorder, as we have inventory in stock we will ship to you. Along with your confirmation email there will be details of your order that will tell you exactly when your order will ship.

Contact

If you have a question, please contact us by emailing info [at] solgaard.co or clicking the blue box on the right bottom corner.