Shipping policy

Items are shipped from our warehouse in Southern California and/or Canada within 1 business day of your order being placed. Typical delivery in the continental US takes place within 3-4 business days for ground shipping. International orders are usually 7-9 business days.

If the item is on backorder, it will show as 'order-now' on the site and then will ship within 4 weeks. We'll email you the tracking number when the item ships out.

Customer is responsible for the re-route fee if delivery address needs adjustment. There is no guarantee we are able to adjust orders once en route.

Duties

2.1 For orders shipped to USA + Canada, all duties are prepaid by us and included in your order. State sales tax are required for NY, CA, and WA

2.2 The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Solgaard to import the goods on his behalf. Further, the consignee/buyer agrees Solgaard may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

2.3 Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

2.4 Therefore, we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

2.5 We cannot guarantee that items will not be subject to random checks by customs and cause associated delays and charges. Solgaard Design is not responsible for any delays caused by destination customs clearance processes.