Quality and Customer Service
We bought the carry on closet 2.0 specifically to go on on a couple different trips where packing efficiently was going to be important.
We received the unit prompt;y with quick processing and shipping times. We discovered a small defect in the zipper of the unit in an area where it was clearly an accident--not a problem with production or design. We contacted the company.
Their response was within an hour. After a brief discussion, they apologized for any inconvenience and replaced the unit. The only questions asked were to confirm our shipping address and contact information.
The bag has since been used, and it is an excellent bag. we have zero regrets and we look forward to years of use of our product and plan to be repeat customers.